024 7635 1137
Visit DACS

Privacy Policy

Privacy and Security Policy Statement

Insight – Counselling Coaching and Support Services also working as DACS – Domestic Abuse Counselling Service.

As a counselling service with a strong professional and ethical commitment to protecting client confidentiality, DACS has successfully upheld a robust data protection policy since 2006.

Introduction

We need to collect and use certain types of information about the clients who come into contact with our agency in order to carry on our work. This personal information must be collected and dealt with appropriately– whether on paper, in a computer, or recorded on other material – and there are safeguards to ensure this under the Data Protection Act 1998 as amended by the UK Data protection Act of 2018.

The following list below of definitions of the technical terms we have used is intended to aid understanding of this policy.
Data Controller – The person who (either alone or with others) decides what personal information the DACS organisation will hold and how it will be held or used.
Data Protection Act 1998 and 2018 amendments – The UK legislation that provides a framework for responsible behaviour by those using personal information.
Data Protection Officer – The person(s) responsible for ensuring that it follows its data protection policy and complies with the Data Protection Act 1998 and 2018 amendments is – Kate Farmer: Chief Officer
Data Subject/Service User – The individual whose personal information is being held or processed by DACS (for example: a client, an employee, Volunteer)
‘Explicit’ consent – is a freely given, specific and informed agreement by a Data Subject (see client contract & confidentiality contract) to the processing* of personal information* about her/him. Explicit consent is needed for processing sensitive* data.
* See client contract/confidentiality contract.

Information Commissioner – The UK Information Commissioner responsible for implementing and overseeing the Data Protection Act 1998 and 2018

Processing – means collecting, amending, handling, storing, or disclosing personal information.

Personal Information – Information about living individuals that enables them to be identified – e.g., name and address. It does not apply to information about companies and agencies but applies to named persons or employees within DACS.

Sensitive data – means data about:

  • Racial or ethnic origin
  • Political opinions
  • Religious or similar beliefs
  • Trade union membership
  • Physical or mental health
  • Sexual life
  • Criminal record
  • Criminal proceedings relating to a data subject’s offences.

Data Controller
DACS is the Data Controller under the Act, which means that it determines what purposes personal information held will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

Disclosure

DACS may share data with other agencies such as the Police, local authority, funding bodies and other voluntary agencies.
The Data Subject will be made aware in most circumstances how and with whom their information will be shared. There are certain restricted circumstances where the law allows DACS to disclose data (including sensitive data) without the data subject’s consent. These are:

  1. Suspected child abuse
  2. When required to do so by the law or a Court of law or in limited circumstances the Police acting on the authority of the Court.
  3. When the client or someone else’s safety is at risk.
    When a client falls ill on premises used by a DACS worker and are in need of medical attention
  4. When a client gives information about a serious crime e.g.: murder, rape.
  5. Where there is evidence of a criminal act pertaining to workers or DACS as a whole the Police will be informed.
  6. The Data Subject has already made the information public.
  7. Conducting any legal proceedings, obtaining legal advice, or defending any legal rights
  8. Monitoring for equal opportunities purposes – i.e., race, disability, or religion

DACS regards the lawful and correct treatment of personal information as very important to successful working, and to maintaining the confidence of those with whom we deal. DACS intends to ensure that personal information is treated lawfully and correctly.

To this end DACS will adhere to the Principles of Data Protection, as detailed in the Data Protection Act 1998 as amended by the UK Data Protection Act of 2018
Specifically, the Principles require that personal information:

  1. shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met,
  2. shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with that purpose or those purposes,
  3. shall be adequate, relevant, and not excessive in relation to those purpose(s)
  4. shall be accurate and, where necessary, kept up to date,
  5. shall not be kept for longer than is necessary.
  6. shall be processed in accordance with the rights of data subjects under the Act,
  7. shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information,
  8. shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal information.

DACS will, through appropriate management, strict application of criteria and controls:

• observe fully, conditions regarding the fair collection and use of information,
• meet its legal obligations to specify the purposes for which information is used,
• collect and process appropriate information, and only to the extent that it is needed to fulfil its operational needs or to comply with any legal requirements,
• ensure the quality of information used,
• ensure that the rights of people about whom information is held, can be fully exercised under the Act. (These include:
o the right to be informed that processing is being undertaken,
o the right of access to one’s personal information.
o the right to prevent processing in certain circumstances and
o the right to correct, rectify, block or erase information which is regarded as wrong information),
• take appropriate technical and organisational security measures to safeguard personal information,
• ensure that personal information is not transferred abroad without suitable safeguards,
• treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation, or ethnicity when dealing with requests for information,
• set out clear procedures for responding to requests for information.

Data collection
Informed consent
Informed consent is when.

  • a Data Subject clearly understands why their information is needed, who it will be shared with, the possible consequences of them agreeing or refusing the proposed use of the data.
  • and then gives their consent.

DACS will ensure that data is collected within the boundaries defined in this policy. This applies to data that is collected in person, or by completing a form.
When collecting data, DACS will ensure that the Data Subject.

  • clearly understands why the information is needed.
  • understands what it will be used for and what the consequences are should the Data Subject decide not to give consent to processing.
  • as far as reasonably possible, grants explicit consent, either written or verbal for data to be processed.
  • is, as far as reasonably practicable, competent enough to give consent and has given so freely without any duress.
  • has received sufficient information on why their data is needed and how it will be used.

Data Storage
Information and records relating to service users will be stored securely and will only be accessible to authorised staff and volunteers.
Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

It is DACS responsibility to ensure all personal and organisation data is non-recoverable from any computer system previously used within the organisation which has been passed on/sold to a third party.

Data access and accuracy
All Data Subjects have the right to access the information DACS holds about them unless the information has been given by a third party e.g.: Police. re: DACS confidentiality policy. DACS will also take reasonable steps to ensure that this information is kept up to date by asking data subjects whether there have been any changes.
In addition, DACS will ensure that:
1. it has a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection,
2. everyone processing personal information understands that they are contractually responsible for following good data protection practice,
3. everyone processing personal information is appropriately trained to do so,
4. everyone processing personal information is appropriately supervised,
5. anybody wanting to make enquiries about handling personal information knows what to do,
6. it deals promptly and courteously with any enquiries about handling personal information,
7. it describes clearly how it handles personal information,
8. it will regularly review and audit the ways it holds, manage, and use personal information.
9. it regularly assesses and evaluates its methods and performance in relation to handling personal information.
10. all staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them.

This policy will be updated as necessary to reflect best practice in data management, security, and control and to ensure compliance with any changes or amendments made to the Data Protection Act 1998 and the subsequent amendments made by the UK Data Protection Act 2018.
In case of any queries or questions in relation to this policy please contact Kate Farmer DACS Data Protection Officer.
Kate Farmer
Telephone: 024 7635 1137
Email: kate.farmer@dacservice.org.uk
Website: dacservice.org.uk/
Insight – Counselling Coaching and Support Services
The Loft, 60 George Street, Bedworth, CV12 8EA