During these uncertain and challenging times more people than ever are seeking mental health support. INSIGHT CCSS is proud to continue delivering our services during the COVID-19 pandemic.
In line with government guidelines our face to face counselling is temporarily suspended but we are pleased to offer counselling remotely via phone and online, depending on your preference.
For many, telephone and online / video counselling offer increased flexibility and, while it is a different experience to that of face-to-face counselling, the service provided is no less professional or valuable. It also allows us to adhere to social distancing requirements, ensuring the safety of our clients and staff.
Please be assured that online therapy is highly successful. It is different from a standard face-to-face session and may suit some people more than others, but it remains a highly effective form of support and treatment.
The Coronavirus (COVID-19) pandemic
has undeniably affected us all.
In light of this situation we are responding to the challenges we now face as a provider of Counselling, Coaching & Support Services.
As ever, our service users will continue to remain at the forefront of every decision we make, and we are committed to ensuring our services are of the highest standard you would expect from INSIGHT CCSS
We invite you to read all about the preparations and procedures that
INSIGHT CCSS have implemented
At ‘THE LOFT’.
OUR APPROACH
In response to the COVID-19 pandemic, the changes we have implemented are based on the guidance we have received from HM Government, Public Health England and the National Health Service, supported by advice from the British Association of counselling & Psychotherapy (BACP).
We can confirm that we have complied with the government’s ‘COVID-19 Secure’ guidance on managing the risk of COVID-19 in the workplace.
Due to the constantly changing nature of this guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated.
The information detailed below may therefore change without notice.
As we are managing a Public Health issue, we expect the full support and co-operation of all of our service users, our team and our professional partners.
Only through our collective efforts can we successfully combat the spread of COVID-19 and keep each other safe and healthy.
To be present at ‘The Loft’, you either need to be a staff member or a pre-authorised (and health-screened) service user, a professional partner.
With 12 individual rooms including 7 counselling rooms each designed with privacy in mind, we are ideally suited to allow for more space, naturally.
GENERAL PRACTICES & PROTOCOLS
Our Valued Service users
- Please respect the social distancing measures in place
- You will be asked to complete a pre arrival health questionnaire and return it prior to arrival.
- Your temperature will be taken at ‘The Loft’ entrance and if your temperature is 38 degrees or above you, unfortunately, you will be declined entry and your appointment re-scheduled.
- An amenity kit will be available on request which includes sanitiser, wipe’s, and face covering.
- Physical distancing measures will be in place in all common areas.
- A one-way system throughout the building will be implemented where possible
- Signage will be displayed in all common areas to reinforce social distancing messages.
- Enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas
- Hand sanitising stations will be provided at every doorway/key public area front desk, all counselling rooms and
- Face coverings will be required in all public areas, corridors etc
- Face coverings are not required in the counselling rooms as we have ensured safe distancing measures are in place.
- Should you wish to wear a face covering in your session and require your counsellor to wear a face covering this can be arranged at your request.
- We have cleaned your counselling room with extra care and sanitised it, specifically for your use.
- We have removed non-essential items to minimise any contamination risk
- The Chief Officer is responsible for all aspects of our ‘COVID-19 Secure’ operating plan. should you have concerns related to this or any other matter
Our Professional Partners
- We will be receiving visitors and contractors to site by appointment in advance only
- You will be asked to complete a pre arrival health questionnaire and return it 24 hours prior to arrival
- Your temperature will be taken at ‘the Loft’ entrance and if your temperature is 38 degrees or above you will be refused entry
- Deliveries will only be received at the door; suppliers may not enter the premises unless they have an appointment
Our team’s commitment to you
- All staff & volunteer team members are required to:-
- Stay home when unwell
- Practice good personal hygiene including regular hand washing
- Maintain social distance
- Wear PPE where appropriate
- Follow the charities COVID-19 Secure operating procedures
- We have changed most of our on-property team meetings to virtual meetings
- We have staggered our team’s shifts and days of service and have reduced the total staff count by promoting work from home for those whose roles allow for it
- Implemented a standard that our teams will not be assigned to complete any tasks with more than two team members assigned unless they are working outside
- Our team have and will receive ongoing training
- Our team have new “no contact” protocols – including handshakes
- Finally, we ask that as a service user you commit to:
- Complete your Health Questionnaire 24 hours in advance of joining us. If we do not receive this back in advance of your stay, you may be refused entry.
- We cannot see service users who have been advised to quarantine in the last 14 days. You will be asked to confirm this on your Health Questionnaire prior to arrival.
- If in the unfortunate case, you have any COVID-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your appointment.
- It is important to note, that for the safety of our service users and the safety of our team, that any service users displaying symptoms consistent with COVID-19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you immediately return home.
- We ask that everyone respects the 1m+ social distancing guidance.
- And finally, thank you for treating our team and your fellow service users with kindness and respect; this is a difficult time for all of us.
- Stay safe and stay well.
If the information below, does not answer your questions or concerns, then please do speak to us directly by telephoning us on 02476 7351137
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